Customer
duisport – Duisburger Hafen AG
Products
365 business Print Agent
Industry
Logistics and Port Industry
Organizational Size
Large (1,000 - 9,999 Employees)
Locations
70 locations nationwide in Germany
Country
Germany
Business Central Version
2022 Release Wave 2 (21)
Number of printers
360+
Print jobs per month
11,000+
In a world where logistics and freight transport are crucial for the smooth operation of the global economy, duisport - Duisburger Hafen AG is a true success story. As one of the largest inland ports in Europe, the company plays a crucial role in the logistics industry, providing tailored solutions for the efficient transportation of goods.
duisport - Duisburger Hafen AG has an impressive infrastructure and comprehensive expertise in handling freight across various modes of transportation, including inland waterway, rail, and truck. The company serves as a crucial hub in the global supply chain, assisting customers from diverse industries in managing complex logistical challenges.
The Challenge
duisport - Duisburger Hafen AG faced a challenge that impacted its business operations and productivity. Before the introduction of the 365 business Print Agent, employees had to manually control print jobs from the Microsoft Dynamics 365 Business Central web client. This resulted in significant extra effort, low productivity, and errors in the printing processes, especially when printing linked supplementary documents such as sketches and drawings in the production process.
The Solution
The solution involved implementing 365 business Print Agent . During the upgrade from Dynamics NAV to Microsoft Dynamics 365 Business Central, the Print Agent was identified as a critical component for a successful go-live. User-friendliness, integration with Active Directory, and automated PDF generation were crucial aspects considered in selecting this solution.
365 business Print Agent in Action
Since the go-live in Microsoft Dynamics 365 Business Central in May 2023, 365 business Print Agent has been in productive use. The restoration of familiar printing processes, integration with Active Directory, and continuous advancements have contributed to increased acceptance and efficiency.
In our search for a solution, we placed particular emphasis on user-friendliness, with each user only seeing "their printers". Additionally, the ability to interface with Active Directory was crucial for us, eliminating the need to manually input and maintain printer assignments to users on the print servers.
The direct integration into Business Central by the 365 business Print Agent has resulted in significant improvements in workflows. Examples include bulk printing of production papers in crate manufacturing and label printing in conjunction with ZEBRA printers. These changes have led to time savings and cost reduction.
duisport - Duisburger Hafen AG has impressive statistics regarding the usage of the 365 business Print Agent, including 360 printers, 11,000 print jobs per month, and 450 users. Although the exact monetary savings are challenging to quantify, a time saving of approximately 2 hours per day was achieved in crate manufacturing alone.
Customer Service and Support
The support and personal assistance provided by 365 business development GmbH received positive feedback, underscoring the customer's satisfaction with the 365 business Print Agent and the company's service.
The 365 business Print Agent provides duisport with a variety of benefits. It allows for significant time savings as users receive their prints directly as usual. Additionally, we were able to achieve substantial cost savings, as workarounds or alternative solutions would have been much more expensive to implement. Another crucial advantage is the personal support from the manufacturer, who was directly and easily accessible through a Teams channel during the implementation phase.
Recommendation
duisport - Duisburger Hafen AG recommends the 365 business Print Agent due to time savings, cost reduction, personal support, and continuous advancements.
The restoration of familiar printing processes from the previous Dynamics NAV, combined with the direct integration with Active Directory, and various enhancements and optimizations both during the Dynamics NAV to Dynamics 365 Business Central upgrade (pre-go-live) and continuously in production (post-go-live) has proven to be convincing.
Improvement suggestions or wishes and requirements were already implemented during the upgrade and go-live phase. Currently, the wish list is empty.
Conclusion
The 365 business Print Agent has contributed to optimizing the printing processes of duisport - Duisburger Hafen AG and increasing efficiency. With direct integration into Microsoft Dynamics 365 Business Central, user-friendliness, and continuous improvements, this solution has significantly enhanced satisfaction and productivity at duisport - Duisburger Hafen AG.
