Statement of Direction.

According to Microsoft guidelines, we are committed to providing support, at a minimum, for the same ERP solutions and versions supported by Microsoft. This means that we focus on the ongoing developments of our add-on solutions and that we start the upgrade process to the latest Microsoft Dynamics 365 Business Central version once the latest release is available to us.

Support Lifecycle.

In case that business development Christoph Krieg decides to discontinue further development of one or more modules, we are required by the terms of our maintenance contracts to provide product maintenance and support until all maintenance contracts have expired.

Email Support
 

Email support is available for all customers, without special support agreements, and guarantees a response time of max. 72 hours.

Support is free of charge for recognized bugs in our products. User support or consulting activities are charged according to our regular hourly rate.

Contact our support team via our support email address:

support@365businessdev.com

Integrated Product Support

The 365 business apps for Microsoft Dynamics 365 Business Central (e.g. 365 business Barcode, 365 business ERiC) have an integrated feedback system that allows users to address issues and enhancements.

This system allows you to send your questions, issues and enhancement suggestions directly to our Product Backlog. Additionally, the feedback system allows you to send diagnostic data that helps us reproduce and identify issues and bugs.

Using the 365 business API Feedback is the preferred way to submit issues or improvement suggestions.

Even without a special service agreement, we guarantee a maximum 48-hour response time for submitting issues through the 365 business API Feedback system.

Business Support
 

The Business Support Level is a special service agreement we offer to our customers and guarantees a response time of up to 24 hours.

The Priority Support Level is calculated in advance, based on the actual response time and the included services. The actual support services are also free of charge for user support and consulting up to the predefined hourly limit.

Priority Support Level customers receive a specific contact person and detailed contact information to contact the responsible employee.

Address

Niederstr. 29
40789 Monheim am Rhein
Germany

E-Mail

info@365businessdev.com
Support
support@365businessdev.com

Phone

+49 2173/265 356 0

Hours

Monday - Friday: 9am to 5pm (CET)

In the event of an emergency or malfunction, you can escalate at emergency-support@365businessdev.com.
Please note that non-critical situations are chargeable when using the emergency support channel.